COVID-19 Retailer Support

As the COVID-19 situation continues to impact people, businesses and communities everywhere, our hearts go out to everyone directly or indirectly affected by the virus. We are dedicated to helping all of our customers be successful, both now and at all times. We’re committed to supporting you.
It is now more important than ever to stay in touch with your customers. Whether you’re communicating your store’s status, driving online sales, or getting your loyalty and email marketing ready to reopen with a big splash, Marsello has the tools to help.
To help during these challenging times, we’ve put together two offers:

Free SMS Credits for Existing Users

If you're already a Marsello user, ask us if you qualify for some free SMS credits to help send your first SMS campaign.

Free Contact Tracing Check-In Forms

We’ve added contactless check-in forms to all of our plans to help in-store retailers fight the spread of COVID-19.

Terms and Conditions apply.
Please reach out to us if you need help communicating with your customers or if you are an existing Marsello user and are looking for ways to cut costs. We’re committed to supporting you.

Helpful Resources 

 Looking for helpful tips on ways you can prepare your business for COVID-19 and coming out the other side? We've gathered these helpful resources:

Communicating about Coronavirus (COVID-19)

It is now more important than ever to stay in touch with your customers. These examples from three retailers will help you craft your own COVID-19 communication strategy.

Encouraging eCommerce Sales Amidst the COVID-19 Pandemic

 Read tips on how to use online channels to encourage sales and engagement during this period.

COVID-19 Retailer Action Plan

To help you get on top of the drop, Vend have mapped out four phases of impact on the sector and what to do during each of them, along with recommendations on the tools you can use to ride it out. 

Re-opening Your Store After COVID-19

Have you started planning for the resurgence of retail? We’ve put together a series of suggestions that you can implement to prepare for your grand re-opening after COVID-19.

BigCommerce Apps to Help You Thrive Through COVID-19

We’ve hand-picked 24 BigCommerce apps that are powerful additions to any retailers toolkit – discover which apps could help your store during COVID-19 and beyond.

Shopify Apps to Help You Thrive Through COVID-19

Check out our selection of 26 Shopify apps that could help to streamline your business operations and increase sales.

Short-Term Revenue Strategies for Brick-and-Mortar Retailers Navigating COVID-19

Shopify provides guidance on immediate steps retailers can take to mitigate cash flow constraints, respond to declines in revenue, and redeploy digital marketing spend.

Love Local Retail

Love Local Retail is a collection of local companies who provide a product or service to retailers and are offering discounts or help during COVID-19.

Partner Resources – How to Make Your Retail Business Recession-Proof

Vend have put together these 6 things you can do today and in the coming weeks to address the downturn caused by COVID-19.
BigCommerce are creating a bank of knowledge on moving your sales channels online:
Marketing Through Coronavirus: How to Pivot Your Ecommerce Marketing Plan in Times of Crisis
COVID-19 Resources to Help Your Ecommerce Business
How Ecommerce Stores are Adapting to Coronavirus