Improve customer experience with customer feedback software for merchants

Measure customer satisfaction and collect private feedback. Keep track of what you're doing well and how you can improve - Start measuring customer satisfaction today and see what your customers think of you.


Start Free Now
Ask for customers' feedback on their experience, privately
Ask for feedback, privately

Easily collect customer feedback

Ask customers for private feedback after every purchase by adding feedback question forms to your loyalty points emails. A happy and sad face makes it easy for customers to tell you about their shopping experience.

Get more detail

Measure customer satisfaction & take action

Use Marsello's default customer satisfaction survey or create your own to suit your business. Encourage customer engagement with personalization and content to suit your brand.

An example of a merchant using Marsello's customer satisfaction survey feature
A comprenhesive report showing customer satisfaction based on survey responses
Measure satisfaction and take action

Improve the customer journey with quality feedback reporting

View detailed reporting on your customers' satisfaction to learn what you're doing well and what could use improvement. Reward staff who are doing a great job and turn unhappy customers around with a message.

“The feedback we get is key, as we highly value customer service and love being able to keep a pulse on our customer experience in real-time. It's been invaluable.”

Horatio Lonsdale-Hands, Buda Juice Chairman & CEO.

Ready to see what Marsello can do for you?

Start Free Trial