How do I get started?
Getting started is easy! You can install Marsello from the add-on store for free. Or if you already have more than 250 active customers, you can try Marsello with a 14 day free trial. If you want to know more before starting, you can ask us questions or request a demo.
What’s counted as an active customer?
Unlike other customer-based subscription apps, you don’t have to pay for idle customers who are part of your database, but aren’t showing you any activity. We think it's unfair to bill you based on the size of your database that you've worked hard to grow! Only active customers are counted for billing purposes. Active customers are those who have shopped with you in the last 12 months and anyone you manually import into your marketing list. Calculate your active customer number or install Marsello and visit your Billing page to find out the easy way.
Is there any special pricing available?
Yes, on your Billing page in Marsello you'll see ways you can get additional blocks of customers for free. And if you have over 10,000 active customers, talk to us about custom pricing.
Are all features included?
That’s right! Marsello’s powerful features from loyalty and VIP programs, to customer feedback collection and email automation are all available. See a full list of features here.
How does the free trial work?
Marsello is free up until you have 250 active customers. If you are starting out with over 250 active customers, you can explore how Marsello works for your business with a 14 day free trial. No commitments. Cancel anytime. Your 14 day free trial starts on the day that you install Marsello.
What happens when the free trial ends?
Your billing cycle will begin at the end of your 14 day free trial. You will be billed monthly in advance.
Can I cancel anytime?
Yes, you can cancel your account at anytime. There's no contracts, no commitments and no cancellation fee.
Still have questions?
We are happy to help. Ask us a question here.