Improve customer experience with customer feedback software for merchants

Measure customer satisfaction and collect private feedback. Keep track of what you're doing well and how you can improve - Start measuring customer satisfaction today and see what your customers think of you.

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Easily collect customer feedback

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Ask customers for private feedback after every purchase by adding feedback question forms to your loyalty points emails. A happy and sad face makes it easy for customers to tell you about their shopping experience.

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Measure customer satisfaction & take action

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Use Marsello's default customer satisfaction survey or create your own to suit your business. Encourage customer engagement with personalization and content to suit your brand.

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Improve the customer journey with quality feedback reporting

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View detailed reporting on your customers' satisfaction to learn what you're doing well and what could use improvement. Reward staff who are doing a great job and turn unhappy customers around with a message.

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“The feedback we get is key, as we highly value customer service and love being able to keep a pulse on our customer experience in real-time. It's been invaluable.”

Horatio Lonsdale-Hands, Buda Juice Chairman & CEO.

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