Easily collect customer feedback
Ask customers for private feedback after every purchase by adding feedback question forms to your loyalty points emails. A happy and sad face makes it easy for customers to tell you about their shopping experience.
Measure customer satisfaction & take action
Use Marsello's default customer satisfaction survey or create your own to suit your business. Encourage customer engagement with personalization and content to suit your brand.
Improve the customer journey with quality feedback reporting
View detailed reporting on your customers' satisfaction to learn what you're doing well and what could use improvement. Reward staff who are doing a great job and turn unhappy customers around with a message.
“The feedback we get is key, as we highly value customer service and love being able to keep a pulse on our customer experience in real-time. It's been invaluable.”
Horatio Lonsdale-Hands, Buda Juice Chairman & CEO.