Analyze customer sentiment with feedback surveys
Collect valuable customer feedback with easy-to-use customer feedback software. Improve your customer experience by sending targeted and personalized messages.
Automate customer feedback requests
Ask customers for private feedback after every purchase by adding feedback question forms to your loyalty points emails. A happy and sad face makes it easy for customers to tell you about their shopping experience.
Measure customer satisfaction and take action
Use Marsello's default customer satisfaction survey or create your own to suit your business. Encourage customer engagement with personalization and content to suit your brand.
Improve your customer journey with quality feedback reporting
You can view detailed reporting on your customers' satisfaction to learn what you're doing well and what could use improvement. Reward staff who are doing a great job and turn unhappy customers around with a message.
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"The feedback we get is key, as we highly value customer service and love being able to keep a pulse on our customer experience in real time. It's been invaluable."
Horatio Lonsdale-Hands
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Buda Juice